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Transport Support Supervisor
Transport Support Supervisor
Are you ready to elevate your career in a vibrant and supportive environment? We are seeking a passionate and positive individual who can manage and support our dedicated operations support team, retain, and exceed the expectations of our customers while ensuring a high quality standard of service.
Don Watson Transport are leaders in refrigerated supply chain solutions. As a specialist, we support major customers, including some of Australia’s favourite food production and retail brands. Our mission is to provide our customers with a competitive advantage through industry leading innovations in safety, sustainability, and efficiency.
Your Key Responsibilities:
- Provide Operations Support with leadership and direction to achieve efficient and accurate results.
- First escalation point for customers with enquires and issue resolution.
- Supervise the booking of freight and timeslots, guaranteeing the integrity of temperature-sensitive products throughout the supply chain.
- Develop, maintain, and improve customer key performance indicators (KPIs)
- Report and Review KPI’s
- Carrying out investigations regarding temperature related issues, damaged or rejected freight. Performing root cause analysis to minimize repeat occurrences.
- Report and review internal and customer KPI’s to ensure we are exceeding expectations.
- Ensure that the TMS is fully utilised, enabling complete efficiency for the Operations Support team.
- Liaise with the Operational Management Team to enhance business practices.
- Liaise with Local Distribution Managers, communicating customer issues or concerns as required.
- Train new Operations Support Staff.
- Keep customers advised of delivery challenges and Rebook freight timeslots as required.
- Assist with answering the phones; entering bookings; booking timeslots and other support tasks daily.
- Assist in incident and accident reports and investigations where required.
What We’re Looking For:
- Previous experience in a similar role within the transport industry
- Strong customer service focus and customer retention skills
- Strong internal operations support skills
- Familiarity with Transport Management Systems (Truckmate experience is a plus)
- Strong People and leadership Skills
- Strong verbal, written and digital communication skills
- Conflict resolution skills
- Ability to multi-task
- Resourcefulness
Preferred Qualifications:
- Qualifications in Logistics, Warehousing and/or supply chain or equivalent level of experience
- Qualifications in Frontline Management or equivalent level of experience
What We Offer:
- Competitive salary and benefits
- Dedicated Off-Street Parking
- Comfortable and welcoming amenities
- A family-oriented culture that prioritises and supports its employees.
- A friendly and inclusive team atmosphere
This is a fulltime onsite role. Working Monday to Friday.
At Don Watson Transport, we celebrate diversity and are proud to be an equal opportunity employer.
Ready to Take the Next Step? Join us and embark on a rewarding career journey. We value your interest in our opportunity and can’t wait to hear from you soon.
Note: Only shortlisted applicants will be contacted. We kindly request no agency assistance.
Click the link to begin your application process!